m99 Questions & Answers — everything answered in one place

Log in to m99, go to the deposit section, and select KBZPay. Transfer the amount to m99's KBZPay number shown on screen, then enter your Transaction ID in the form. The minimum deposit is 20,000 Ks, and once confirmed, the amount will be credited to your account instantly. You can deposit at any time.

m99 does not charge any commission on deposits. However, your bank or e-wallet provider may charge a transaction fee depending on their own policy. KBZPay and Wave Money generally have low transfer fees, so they are convenient options. If you deposit via bank transfer, m99 does not charge any fee on its end either.

Yes, you can deposit directly with Wave Money (WavePay). Select Wave Money in the deposit section and transfer to the number shown. After the transfer, take the Transaction Reference and enter it in the form. Wave Money is one of the most widely used payment methods in Myanmar and is fully supported at m99.

At m99 you can deposit using KBZPay, Wave Money, AYA Pay, and Bank Transfer. The minimum deposit is 20,000 Ks for all methods, and deposits are generally processed within minutes. Bank transfers may be faster during banking hours.

Select AYA Pay and transfer the amount to m99's AYA Pay number. Open the AYA Pay app on your phone and transfer via Pay or Transfer. After the transfer, enter the confirmation code you receive into the form and submit. Once the deposit is verified, your balance will be topped up instantly with a minimum of 20,000 Ks.

Yes. For security, m99 only processes withdrawals to the personal wallet or bank account registered on your account. Withdrawals to third-party accounts are not allowed. This policy protects players' funds and helps prevent fraudulent transactions.

Withdrawals at m99 are generally processed within 1 hour. Bank transfers may take longer depending on the bank's processing time, while e-wallet withdrawals are faster. Please note that the minimum withdrawal amount is 30,000 Ks.

If your withdrawal has been pending for more than 1 hour, contact us directly via live chat. Have your transaction ID or the date and time ready. The support team is available 24/7 to check the status of your withdrawal request. If you need to cancel a withdrawal, support can help with that too.

You need to meet the wagering requirement before you can withdraw bonus funds. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, your total balance is 60,000 Ks. To withdraw that 40,000 Ks bonus, you must wager 20x its value, meaning you need to complete 800,000 Ks worth of bets first. Your deposit amount can be withdrawn at any time.

Yes, m99's deposit and withdrawal team operates 24/7. You can submit a withdrawal request at night or on public holidays and it will be processed within the usual 1 hour. E-wallets like KBZPay and Wave Money are generally fast even late at night, but please note that Bank Transfers may take longer depending on banking hours.

Once you reach VIP status, you receive weekly cashback, priority withdrawal processing, and more bonus offers. A dedicated support team provides priority service, and exclusive promotions for VIP players are available from time to time. The higher your tier, the more these benefits increase.

Weekly cashback means you receive money back at a set rate based on your play over the week. Your bets are calculated after each session, and the cashback amount is added to your account at the end of the week. You can continue playing with the cashback you receive, and you can ask support whether it can be withdrawn without a wagering requirement.

m99's four VIP tiers are designed with the following cashback rates — Bronze offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. "Up to" means the rate can vary depending on your betting volume within each tier.

Your VIP tier rises gradually based on your time playing and how consistently you play. By playing regularly and showing loyalty, you can move up from Bronze to Silver, Silver to Gold, and Gold to Platinum. When your tier increases, m99 will notify you. For more details, you can ask via live chat.

m99 has added extra verification layers to protect player accounts and carries out verification at login. When logging in, it is recommended that you use a strong password (combining uppercase letters, lowercase letters, numbers, and symbols). If you receive an alert about a suspicious login, contact support immediately.

The official m99 site address is m99.lat — check the lock icon with https in the URL bar. Phishing sites often copy the look of "m99.lat", so do not log in on any site with a different domain name (e.g. m99-mm.com, m99bet.net). Bookmark the official link in your browser.

Change your password immediately and contact m99 support via live chat. Describe the changes you noticed, your account's financial situation, and the date/time of any suspicious login. The support team is available 24/7 to investigate and resolve the issue, and can temporarily lock your account if needed to prevent further losses.

m99 protects players' personal information and financial data with SSL encryption. No data is shared with any third party, and everything is handled in line with the privacy policy. When you access the site, check that the https lock icon appears in the URL bar — this confirms the connection is encrypted.