If m99 sends me promotional emails, can I stop them?

Yes. Every promotional email we send will include an unsubscribe link. Clicking it will stop marketing emails. You can also contact support@m99.lat directly to request removal from marketing emails. Essential account emails (such as payment confirmations) will continue to be sent.

m99 Privacy Policy

Your personal information matters to us. This policy explains how m99 collects, uses, and protects it.

Last updated: 29 October 2026

Section 1

Introduction and Purpose

m99 ("we", "the Company") is an online betting platform operating in Myanmar. This Privacy Policy ("Policy") is a transparent document explaining how we collect, handle, and protect personal information when you use the m99 website (m99.lat) and its services.

By accessing our website, registering an account, or using our services, you confirm that you have read and agreed to this Policy. If you do not agree, we ask that you stop using our services.

This Policy should be read alongside m99's Terms and Conditions and Responsible Gaming policy.

Section 2

Types of Information We Collect

When you register an account, make payments, and use services on m99, we collect the following types of personal information—

2.1 Information You Provide

Name, date of birth, and national ID number (for identity verification)
Contact details — email address and phone number
KBZPay, Wave Money, or AYA Pay account number
Any communication or feedback you send to us

2.2 Automatically Collected Information

IP address, browser type and device information
Access logs, bonus and transaction records
Session cookies and gameplay activity logs
Browsing and click data within the website

2.3 Information Received from Third Parties

Transaction-related information is obtained from payment services (KBZPay, Wave Money, AYA Pay) and bank transfer services. This information is handled securely at all times.

Section 3

How We Use Your Information

Personal data collected is used only for the following purposes—

Account registration and identity verification (KYC — Know Your Customer)
Processing payments and managing deposit and withdrawal transactions
Providing 24/7 customer support and player assistance
Managing bonuses, promotions and VIP tier status
Implementing fair play and responsible gambling measures
Preventing fraud and complying with financial regulations
Improving and developing our services
Delivering ads and services tailored to your personal preferences

We will not use your personal data beyond the purposes stated in this policy. We will not sell your personal data for third-party advertising.

Section 4

Information Disclosure and Sharing

m99 will not sell, rent or exchange your personal data with anyone. However, we may share it with the following third parties when strictly necessary to deliver our services—

Payment Partners — KBZPay, Wave Money, AYA Pay and bank transfer services receive only the data required to process transactions
IT Service Providers — Our platform software, server hosting and data security providers — they operate only under our instructions
Legal Obligations — When there is a valid legal or law-enforcement request
Fraud Prevention — When action is required to protect against fraudulent activity

Data shared with third-party providers is transmitted with SSL encryption, and those providers must comply with the privacy standards we have set.

Section 5

Cookie and Tracking Technologies

The m99 website uses cookie technology to keep our services running smoothly. A cookie is a small data file stored in your browser that helps track login sessions and remember your preferences.

Types of Cookies We Use

Essential Cookies — Cookies that are strictly necessary for login and session management (disabling these cookies will prevent the website from functioning)
Functional Cookies — To remember your preferred language, login status and gaming preferences
Analytics Cookies — To understand website traffic and player behaviour patterns — this data is handled in aggregated form only

You can decline cookies through your browser settings. Please note, however, that this may affect your access to our services.

Section 6

Personal Data Security Measures

m99 applies technical and organisational measures to keep your personal data secure—

SSL (Secure Socket Layer) encryption on all data transmissions
Payment data protection in line with banking industry standards
Access controls — only authorised staff can access personal data
Regular security audits and server monitoring
Deletion or anonymisation of personal data that is no longer in use

We want to be upfront that no data communication method across any digital service like ours can be 100% secure. However, we maintain the highest level of protection possible.

Section 7

Data Retention Period

m99 retains personal data for as long as necessary to provide the service and to meet legal compliance requirements—

Account Data — For the duration the account exists and for the legally required period after closure
Payment Records — For the period required by financial transaction record-keeping obligations
Communication Records — For a reasonable period for service verification and consultation purposes

After the retention period ends, personal data will be securely deleted or anonymised.

Section 8

Your Privacy Rights

You have the following rights regarding your personal data that we hold—

8.1 Right of Access

You can ask what personal data we hold about you and request a copy of it.

8.2 Correction and Update

You can request that inaccurate or incomplete personal data be corrected. You can do this directly through your account settings after logging in, or by contacting us at [email protected].

8.3 Right to Erasure

You can request deletion of personal data that we have no legal obligation to retain. Data we are required by law to keep, such as financial records, may be exempt from deletion.

8.4 Right to Object

You can object to the processing of your personal data for specific purposes, such as opting out of promotional communications.

You can send any privacy request or enquiry to [email protected]. Our 24/7 Burmese live chat and email support team will respond as quickly as possible.

Section 9

Protective Measures You Can Take

Beyond our own efforts, there are steps you should take to protect your personal information yourself—

Choose a strong, unique password and change it regularly
Do not share your login credentials with anyone
Avoid accessing your account on public computers or public WiFi whenever possible
Do not click on links that appear to be unofficial m99 website URLs
Keep a close eye on SMS or email notifications for account logins and money transfers
If you notice any suspicious activity, contact us immediately at [email protected]

Section 10

Policy on Minors

m99 services are intended for players aged 21 and above only. We do not intentionally collect or store personal information from anyone under 21. We ensure age compliance through a verification process carried out at the time of account registration.

If we discover that a person under 21 has provided us with personal information, we will delete that data immediately.

Section 11

Policy Changes

m99 may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

If significant changes are made, we will notify players by email or through an announcement on the website. Continued use of our services after changes have been posted means you agree to the updated policy.

We therefore encourage you to review this policy regularly. If you have any questions, contact us at [email protected] — we provide 24/7 support in Burmese.

Section 12

Contact Us & Complaints

If you have any questions, requests, or concerns about this Privacy Policy, please contact our support team—

Email: [email protected]
Live Chat: 24/7 live chat on the website (Myanmar language)

We will do our best to respond to your privacy requests as quickly as possible, and m99 treats the protection of your personal data as a serious responsibility.

Frequently Asked

Questions About Privacy Protection

Only authorized staff can access personal data. We share only the minimum information required with payment service providers such as KBZPay, Wave Money, and AYA Pay to process transactions and deliver our services. We will never sell your data to any third party for advertising or marketing purposes.

Log in via m99 Login and update your details directly in your profile settings. To change verified identity information (e.g. name, date of birth), contact [email protected] and provide the required documents. You can also get help through 24/7 live chat.

After account closure, we will retain financial records and identity verification data for a period required by law. Once that period ends, the data will be securely deleted or anonymized. Requests for earlier deletion will be reviewed and handled by [email protected] after identity verification.

Yes. All payment data is transmitted over SSL-encrypted connections and is further protected by the security systems of KBZPay, Wave Money, and AYA Pay. m99 does not store full card numbers — only payment transfer reference tokens are recorded.

Yes. Every promotional email we send will include an unsubscribe link. Clicking it will stop marketing emails. You can also contact [email protected] directly to request removal from marketing emails. Essential account emails (such as payment confirmations) will continue to be sent.

m99 has strong technical safeguards in place to prevent data breaches. If a breach occurs, affected players will be notified immediately and given guidance on steps to protect their accounts, including a password change request. Ongoing support is available through [email protected] and 24/7 live chat.