Play safely and mindfully at m99
Gambling should be a form of entertainment, not a source of stress. m99 openly provides tools and information to help protect every player's wellbeing, financial safety, and genuine enjoyment.
Why m99 puts players first
Online gambling at m99 runs on a platform protected by fair game mechanics and SSL encryption. But technology alone is not enough — we also believe every player has a personal role to play in keeping their gambling safe.
Gambling is not a way to earn income. It is a form of entertainment, and only playing with money you can afford to lose is the first rule of a responsible player. This page clearly explains how to keep your gambling in check and what to do if a problem arises.
We support you to play safely
Self-exclusion
If you feel that gambling is causing you distress, you can request to have your account temporarily or permanently blocked. Options range from 7 days to 6 months, or a permanent exclusion. This protection takes effect immediately.
Deposit limits
Players can set a daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits can be made — making it one of the most effective tools for protecting your finances.
Time limits
You can use a tool that alerts you when your set playing time is reached. Long sessions tend to lead to poorer decisions, so we recommend a limit of between 30 minutes and 2 hours.
24/7 Support
For any issue related to gambling — money, playing time, or self-exclusion — reach out to us. We are available around the clock via 24/7 Myanmar-language Live Chat and by email at [email protected].
Viewing gambling history
You can check your game history, deposit history, and betting records in your account at any time. You can review your betting patterns over the past 3 weeks or 1 month yourself.
Age 21+ Verification
Anyone under 21 is not allowed to access m99. Every player who registers will have their age verified. We strictly enforce the 21+ rule.
Signs you may notice that something is wrong
Gambling can gradually shift from entertainment to a problem. If you are experiencing any of the signs below, it is time to take notice.
- Continuing to gamble in an attempt to win back money you have lost
- Playing without having planned to, and finding it hard to stop
- Hiding your gambling from family, colleagues, or a doctor because you cannot talk about it openly
- Needing money to gamble and considering borrowing, selling belongings, or even stealing
- Feeling good while gambling, but feeling sad, angry, or ashamed afterwards
- Neglecting work, school, or family responsibilities to make time for gambling
- Feeling restless when not gambling, and only feeling normal when you are about to play
How to be a responsible player
Responsible gambling is not complicated — it comes down to a few straightforward decisions. Before you start, decide how much you are willing to spend and stick to that limit. Always remind yourself that gambling is entertainment, not a way to earn income.
Make sure children and anyone under 21 cannot access the phone or computer you use for your m99 account. As a digital safeguard, you can install parental control software on shared family computers.
| Policy | Reason |
|---|---|
| Only gamble with money you can afford to lose | Gambling can result in financial loss — never use money that is essential for your daily life |
| Do not gamble with borrowed money | Gambling with borrowed money turns losses into debt, which can make things much harder |
| Protect your family time | Do not let gambling affect your relationships with family and your social life |
| Gamble sober | Do not drink and gamble — alcohol reduces your ability to make sound decisions |
| Do not chase losses | Trying to immediately win back what you have lost tends to lead to even greater losses |
If you have been gambling for a long stretch, take a break and try doing something unrelated — have a refreshing drink, spend a good day with family, or get some exercise.
Four tools available to you
Temporary Break
If you want to step away from gambling and take some personal time, you can request a break of 7 days, 1 month, or 3 months. No changes can be made during that period — an update is only possible after the player has made a firm decision to do so.
Deposit Limit
You can plan your gambling budget in advance and set a daily, weekly, or monthly deposit limit. Lowering the limit takes effect immediately, while raising it includes a 24-hour waiting period to give you time to reconsider.
Session Time Reminder
You can choose to receive a reminder after 30 minutes, 1 hour, or 2 hours of play. It is easy to lose track of how long you have been playing, and these reminders help you stay on top of your regular routine.
Account Closure
If you want to permanently step away from gambling, you can contact m99 via 24/7 Live Chat and request a full account closure. If there is a remaining balance, it will be withdrawn before the account is closed.
Ways to get support for gambling problems
Problem gambling is a treatable health condition, not a moral failing. Being able to admit there is a problem is not a weakness — it is strength. There are ways to get help.
m99 Live Chat
Contact m99's 24/7 Myanmar-language Live Chat directly to get help with self-exclusion, setting limits, or closing your account. Our staff will never push back on your decision — they will work with you to find a solution.
Email Contact
You can email [email protected] any day to request a suspension or get help with account issues. In your email, include the period you want to be suspended and the reason — we will handle it with care and protect your interests.
Problem gambling can affect family too. If you want to get help for a friend or family member, you can reach out through m99's support. We are committed to being a platform that puts player safety first.
Lead the way in responsible gambling
with m99
Gambling should only bring enjoyment. Let's handle this shared responsibility together. You can visit the links below to browse games or find answers to questions about gambling.